CARPET CLEANING - FREQUENTLY ASKED QUESTIONS

Please find below a list of common questions and answers on carpet and upholstery cleaning. If you cannot find the answer you are looking for please mail us your question and we will include it on this page.

Q. How long will my carpets take to dry?

A. Most carpets are dry within 2 - 3 hours, some take longer dependant on the level of soilage, atmospheric conditions and the type of fibre. We can assist the drying process with the use of air movers.

Q. Do you move furniture?

A. We will move most furnishings such as tables, chairs, sofas to allow us to clean underneath. All we ask is that you move all small, breakable and valuable items that may be in the way during the cleaning process.

Q. Will my carpet shrink?

A. Shrinkage can be caused by overwetting the carpet. The machinery we use has 3 high powered vacuums which ensures no excess water remains in the carpet following the rinsing process. However there are particular carpets that are prone to shrinkage. We will highlight any potential problem at the time of survey and advise on measures for prevention.

Q. How long will it take to clean my carpets?

A. At the time of survey we will be able to give you a more accurate timescale.

Q. Can you fix indentations from heavy furniture?

A. No guarantee can be made on removing indentations from heavy furniture. In addition to the pile of the carpet being crushed, the backing of the carpet is indented. Heat, moisture and hand grooming with our equipment will help, but it will take time to release back to normal. Severe cases may be permanent.

Q. How often should a carpet be cleaned?

A. On average, a carpet should be cleaned at 6 monthly intervals. However the frequency of cleaning will vary depending upon the number of occupants in the household and level of usage.

Q. Can you remove tea, coffee, red wine etc...

A. We cannot make any guarantee on stain removals as some stains can be permanent. We have a higher success rate of removal if we attempt to remove spots before anyone else attacks the problem. Improper stain removal procedures can turn a spot into a permanent stain.

Q. Can you remove pet odours?

A. Yes we can take care of the odour.

Q. Can you shampoo my carpet?

A. To "shampoo" a carpet is an old term used years ago and these days its now clear that the products used then, stayed in the carpet and was a major cause of rapid resoiling. This is why many people used to say that once their carpet was cleaned its never been the same.

MattVac Carpet & Upholstery Cleaning
45 Hallidale Crescent
Renfrew
PA4 0YA

Tel. 0141 562 3873
Email. info@mattvac.co.uk

Carpet Cleaning
In our carpet cleaning service we use detergent free solutions, which are completely safe to children and pets.

Upholstery Cleaning
We have vast experience in the cleaning of many types of fabric upholstery. We use turbo dryers to speed up the drying process.

Leather Cleaning
We specialise in leather cleaning and aniline restoration. We are Trained Leather Technicians.

Mattress Cleaning
We offer a dry mattress cleaning service which will kill germs, remove harmful allergens, and hygienically sanitize a mattress.

Rug Cleaning
Why not try our rug cleaning service - we pick up your rug, take it away and deliver it back to your door, clean and fresh!

Leather Restoration
Aniline leather furniture is prone to fading especially if kept in direct sunlight. We can infuse the colour back into your leather furniture.

Eco Carpet and Upholstery Cleaning
In our eco carpet cleaning and upholstery cleaning service we use products which are free of detergents, free of toxic chemicals and free of harmful solvents.

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0141 562 3873